Refund and Returns Policy

Welcome to Gulabi Rani Jewellery. We value your trust and confidence in our handcrafted jewellery collection.
As part of our commitment to offering transparency and clarity, this Refund & Returns Policy outlines the terms and conditions applicable to all purchases made through our website.
Please read this document carefully to understand how our processes work before placing your order.
By making a purchase, you agree to the guidelines laid out below.

General Policy

At Gulabi Rani Jewellery, each piece is carefully designed, quality checked, and packed with precision.
Due to the delicate nature of artificial jewellery, hygiene concerns, and the risk of product damage during multiple transits, we do not encourage returns, exchanges, or refunds once an order is confirmed.
This policy ensures that every customer receives jewellery that is brand new, unused, and handled with the highest safety standards.

Eligibility for Complaints

While we take utmost care to deliver perfect products, if you face any concerns, our team is always ready to assist.
However, eligibility for complaint handling is limited strictly to the following scenarios:
– Products received are completely different from what was ordered (wrong design).
– Severe transit damage that renders the jewellery unusable, and which is reported within 24 hours of delivery with clear unboxing video proof.
– Missing items in the package, reported within 24 hours of delivery with unboxing proof.

Please note: Superficial issues such as minor color variations, slight size differences, or natural wear-and-tear of polish do not qualify as defects, as they are normal with handcrafted artificial jewellery.

Hygiene & Safety Clause

Jewellery is a personal product that comes in close contact with the skin.
To maintain the highest hygiene standards, Gulabi Rani Jewellery does not accept any form of product return, exchange, or buy-back once the item has been shipped from our facility.
This ensures your jewellery is always fresh, uncontaminated, and exclusively yours.

Non-Refundable Purchases

All purchases made at Gulabi Rani Jewellery are final and non-refundable.
We encourage customers to carefully review product details, descriptions, and photographs before placing an order.
Our support team is available to answer queries prior to purchase to minimize any doubts.

Quality Assurance

Each jewellery piece passes a strict 3-step quality check before dispatch.
– Step 1: Design accuracy and finish inspection
– Step 2: Polish, stones, and embellishment stability check
– Step 3: Secure packaging verification

This quality process ensures that you receive your jewellery in its intended flawless condition.

Order Cancellations

Once an order is placed and payment is confirmed, it cannot be cancelled under any circumstances.
Our production and dispatch cycle begins immediately after confirmation to ensure timely delivery.
Hence, we do not offer cancellations, modifications, or refunds once an order is confirmed.

Exchange Policy

Gulabi Rani Jewellery does not support exchanges of any kind.
As jewellery is handcrafted and customized in small batches, each piece is unique and cannot be replaced or interchanged.
Customers are encouraged to place new orders if they wish to purchase different designs.

Refund Exceptions (Not Applicable)

While many global brands offer refunds, at Gulabi Rani Jewellery, we prioritize hygiene, exclusivity, and safety.
Hence, refunds are not applicable under any condition except in extremely rare cases of wrong product dispatch, which is verified and approved solely at our discretion.

International Orders

For international customers, returns and refunds are strictly not applicable due to customs restrictions, high shipping costs, and hygiene issues. We ensure products are securely packed to withstand long-distance transit.

Customer Responsibility

Customers are requested to:
– Double-check product details, size, and description before ordering.
– Maintain an unboxing video from the moment the package is opened (mandatory for complaints).
– Store jewellery properly after delivery to maintain shine and polish.

Final Disclaimer

Gulabi Rani Jewellery reserves the right to update or modify this Refund & Returns Policy at any time without prior notice.
The version available on our website at the time of your purchase will be considered binding.

Conclusion

We deeply appreciate your trust in Gulabi Rani Jewellery. Our goal is to deliver premium artificial jewellery that enhances your beauty while maintaining strict hygiene and safety standards. By adhering to this Refund & Returns Policy, we ensure that your jewellery remains exclusively yours, untouched, and uncompromised.

If you have any queries before making a purchase, please contact our support team at [support@gulabirani.com] for clarification.
Thank you for choosing Gulabi Rani Jewellery – where tradition meets elegance.

Need help?

Contact us at {support@gulabirani.com} for questions related to refunds and returns.